Last updated: 6 October 2026
Rooted is an online platform that connects customers in London with independent hair stylists and salons. These Terms of Service (these "Terms") govern your access to and use of the Rooted website, mobile application, and related services (together, the "Platform").
The Platform is operated by Exit Operation Ltd (trading as Rooted), a limited company registered in England and Wales with company number 16595899 and registered office at 72b Osbaldeston Road, London N16 7DR ("Rooted", "we", "us", "our").
By creating an account, making a booking, listing services, or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
You must be at least 18 years old and resident in the United Kingdom to use the Platform as a customer or as a stylist. By registering, you confirm that both are true.
The Platform is intended for use in the United Kingdom. We do not currently support customers or stylists based outside the UK.
Rooted is a booking and discovery platform. We do not provide hair services. Services are provided by independent stylists who list their availability on Rooted. When you book a service, you are entering into a contract with the stylist directly. Rooted is not a party to that contract.
Rooted's role is to:
Rooted is not responsible for the quality of hair services performed. If you have a complaint about a service you received, please contact the stylist directly first. If you cannot resolve it with them, contact us at support@rootedapp.co.uk and we will try to help.
To book a service, you need to create an account with a valid email address. You are responsible for keeping your account password secure and for any activity under your account.
When booking, you agree to:
Stylists apply to join Rooted. Applications are reviewed by Rooted before approval. We may decline or remove a stylist at our discretion, particularly if we identify concerns about the quality of service, customer complaints, or breach of these Terms.
As a stylist, you agree to:
You understand that Rooted does not employ you and you are not our agent, partner or employee. You operate as an independent professional.
All prices on the Platform include any applicable taxes. Exit Operation Ltd is not currently registered for VAT.
See the full Cancellation and Refund Policy at /legal/cancellation. The short version:
If the stylist cancels, you get a full refund including the £1.50 Rooted booking fee. The stylist is charged £1.50 towards the cost of refunding you.
Changing your appointment time. You can change the time of a booking once, up to 5 days before the appointment. If you change the time yourself, your deposit becomes non-refundable, even if you cancel later. The only exception is if the stylist cancels, in which case you get everything back as normal. The price and everything else you've paid stay the same. A stylist can also ask to move your appointment; if you accept, the normal cancellation rules still apply, and if you don't, your original time stands.
Late fees. A stylist can set a late fee and a grace period. If they have, both are shown before you book, and the amount you agree to is fixed at that moment. Later changes by the stylist don't apply to your booking. If you arrive after the grace period, the stylist can charge the late fee to the card you booked with.
No-show fees. A stylist can set a no-show fee: either a fixed amount, or a percentage of the balance you had not yet paid. If they have, it is shown before you book and fixed at that moment. If you don't turn up and didn't cancel, the stylist can mark the booking as a no-show. The stylist keeps your deposit (or the full payment, if you paid in full), and any no-show fee you agreed to is charged to the card you booked with.
Disputing a no-show. If you think you were wrongly marked as a no-show, you can dispute it from your booking in the app within 48 hours of being marked. You can add an explanation and photos. Rooted reviews it. If we agree with you, the no-show is overturned and any no-show fee charged is refunded in full to your card. To dispute a late fee, email support@rootedapp.co.uk within 48 hours.
Commission. Rooted takes 8% of any late fee or no-show fee charged through Rooted, minimum £1, from the stylist's share. If a fee is refunded because a dispute is upheld, Rooted's commission on it is refunded too.
Repeated late arrivals, no-shows or cancellations may lead to your account being suspended or removed.
You must not:
Serious or repeated breaches may result in permanent account removal, forfeiture of pending payouts, and legal action where appropriate.
You retain ownership of content you upload to the Platform (including portfolio photos, profile text, and reviews). By uploading, you grant Rooted a non-exclusive, worldwide, royalty-free licence to host, display, and use that content for the purposes of operating and promoting the Platform.
You confirm that you own or have the right to share any content you upload, and that it does not infringe anyone else's intellectual property, privacy, or other rights.
You can close your account at any time by contacting support. Rooted can suspend or remove your account if:
On closure, any outstanding payouts owed to stylists will be paid after any dispute periods have passed and any applicable deductions have been settled.
Rooted provides the Platform on an "as is" basis. We do our best to keep it running smoothly but we do not guarantee that the Platform will always be available or free from errors.
Our liability to you for any loss arising from use of the Platform is limited to the fees you have paid us in the 12 months before the event giving rise to the claim, or £100, whichever is higher.
We do not exclude liability for death, personal injury caused by our negligence, fraud, or anything else we cannot lawfully exclude.
We are not liable for the quality of services provided by stylists, or for losses arising from your dealings with another user of the Platform.
We may update these Terms from time to time. We will post the updated version on the Platform and change the "Last updated" date at the top. For material changes, we will also email active users. Continuing to use the Platform after changes have been published counts as acceptance.
These Terms are governed by the laws of England and Wales. Any disputes will be dealt with by the exclusive jurisdiction of the courts of England and Wales.
Questions or concerns about these Terms can be sent to support@rootedapp.co.uk.
Some stylist profiles display a "Verified" badge. This means that, on the date shown with the badge, Rooted took reasonable steps to confirm that the profile is operated by a real individual, that the social media accounts linked from the profile belong to that individual, and that the services listed were services they stated they offer.
Verification is carried out once, at or around the date the stylist joined Rooted, and is not repeated. It is not a check of qualifications, training, insurance, criminal record, or the quality or safety of any service. It does not mean Rooted recommends or endorses the stylist, and it is not a guarantee of anything about them after that date.
You remain responsible for satisfying yourself about any stylist before booking.
Rooted charges a booking fee of £1.50 on each booking, paid by the client at the time of booking in addition to any deposit. The booking fee covers the cost of providing the booking service: payment processing, holding the booking record, sending confirmations and reminders, and Rooted's involvement if a dispute arises between you and the stylist. It is Rooted's fee, not the stylist's, and it is not a payment for the hair service.
The booking fee is non-refundable if you cancel the booking. It is refunded in full if the stylist cancels or does not attend. It is not insurance and does not guarantee the quality, safety or outcome of any service.